Case name
Vivid Seats LLC Quebec Class Action

Quebec Superior Court file #
500-06-001066-204

Notice of Hearing for Settlement Approval and Opt-Out
View the full Notice of Hearing for Settlement Approval and Opt-Out.

What this case was about
On July 10, 2020, a class action was commenced in Quebec against Vivid Seats LLC (“Vivid Seats”), as well as other online ticket marketplaces, alleging that they did not provide a timely refund to putative Class Members for tickets they bought before March 11, 2020 for events that were scheduled to take place after March 11, 2020, which event was subsequently postponed, rescheduled or cancelled. The Representative Plaintiff was asking the Court to determine whether Class members were entitled to full reimbursement of the purchase price of the tickets and other related services purchases, plus interest, as well as punitive damages.

Authorized Class:
All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC.

Terms of the Settlement
The parties to this class action have reached a proposed settlement (the “Settlement Agreement”), subject to obtaining the approval of the Superior Court of Quebec. The Settlement Agreement, if approved by the Court, provides that the Defendant will offer to its Quebec customers (i) who purchased one or more tickets before March 11, 2020 for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled and has not occurred by the end of the Claims Period and (ii) who have not received a full refund, not successfully pursued a chargeback or do not have an active chargeback in process (the “Refund Class”), the option to:

- Receive a full refund of their order, which could include event tickets or parking passes (including base price, service fees, delivery fees and taxes), less any previous refunds received, in exchange for the return of their valid ticket(s); OR

- Maintain their order (keep their ticket(s)).

The refund process will be done through a Claims Process on the website of the Claims Administrator. The refund will only be provided if the valid ticket(s) is returned to the Defendant by the end of the Claims Period, and at least 48 hours prior the event date. The refund will be credited to the method of payment used to purchase the tickets (in USD). If this method of payment has expired, you will be contacted to obtain a new method of payment to credit.

Settlement Approval Hearing
A hearing before the Superior Court of Québec will be held on June 17, 2022 at 9:30 a.m., at the Montreal courthouse located at 1, Notre-Dame East Street, Montreal, Quebec, in room 16.02, or via a TEAMS link: https://url.justice.gouv.qc.ca/oCT0. This date may be subject to adjournment by the Court without further publication of notice to the Class Members, other than such notice which will be posted on this Settlement Website

If you wish to be included in the Class Action, you have nothing to do and nothing to pay.

If you do not wish to participate in this class action
If you wish to exclude yourself from the Class Action, you will not be entitled to participate further in the Class Action, or to share in the distribution of funds received as a result of the Settlement Agreement. To exclude yourself, you must send a notice no later than June 2, 2022, by email to the Claims Administrator at the following address: vssettlement@velvetpayments.com.

You must also send the notice by registered mail to the Court at the following address:

Clerk of the Superior Court of Québec
File: 500-06-001066-204
Montreal Courthouse
1, Notre-Dame East Street, Suite 1.120, Montréal (Québec), H2Y 1B6

You must state that you wish to exclude yourself from the class action Patterson v. Vivid Seats LLC (case number 500-06-001066-204).

If you wish to object to the terms of the proposed Settlement Agreement
If you disagree with the Settlement Agreement, but you do not wish to opt out of the class action, you can object to the Settlement Agreement by delivering a written submission on or before June 2, 2022, filed with the Court or Class Counsel in accordance with the proposed Settlement Agreement and containing the following information:

  • A heading referring to this proceeding (Patterson v. Vivid Seats LLC, case no. 500-06-001066-204).
  • Your name, current address, email address and telephone number and, if represented by counsel, the name of your counsel.
  • A statement that you purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC.
  • A statement whether you intend to appear at the settlement approval hearing, either in person or through counsel.
  • A statement of the objection and the grounds supporting the objection.
  • Copies of any papers, briefs, or other documents upon which the objection is based.
  • Your signature.
You must send your objection to Class Counsel, to their address detailed below.

Please note that the Court cannot change the terms of the Settlement Agreement. Any objections will be used by the Court to consider whether to approve the Settlement Agreement or not.

Class Members who do not oppose the proposed Settlement Agreement do not need to appear at any hearing or take any other action to indicate their desire to support the proposed Settlement Agreement (and they will not be charged any fees).

More Information
For further information or details about the proposed Settlement Agreement, you may contact class counsel identified below. Your name and any information provided will be kept confidential. Please do not contact Vivid Seats, or the judges of the Superior Court.

Mtre David Assor
Lex Group Inc.
4101 Sherbrooke Street West
Westmount, QC, H3Z 1A7
Fax: 514-940-1605
Email: info@lexgroup.ca
Website : www.lexgroup.ca

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